The following terms and conditions and policies applies to Adept Limo Services customer who make reservations with us. When making a reservation with Adept Limo Services means you understand and clearly agree with the following terms, conditions and policies. The payment may be in full for all charges relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show. If the vehicle is not according to your requirements as agreed with us, please cancel or let us know before cancellation period. If you do not use the vehicle, and fail to cancel before cancellation period, the service will be considered as service provided and Adept Limo Service may charge the full fees.

Adept Limo Service respects the privacy of our clients and acknowledged that the privacy of information provided to us is very important to you. We use the data received only to provide you with our quality products and services. Any personal information will be treated in accordance with this Policy. Your information is obtained for our internal purposes only and will not be sold or shared with any unaffiliated third party other than as set forth in this Policy.

Customer has 5 working days from the invoice date to dispute any item on the invoiced amount. After that time, any disputes over invoiced charges are deemed waived.

The clients who paid for the reservation will be responsible for the fees in case of damages made by the customer and/or cleaning fees incurred by Adept Limo Service. The damages and cleaning feess are include but not limited to the following: • Cleaning Fee due to Vomiting or Sickness: $200/Incident • Cleaning Fee due to Alcohol Spilling: $200/Incident • Damaged/Broken Glassware: $100/Replacement Set • Tears at Upholstery: $500-1,000/Incident for Replacement or Repair • Burns: $500/ Incident for Replacement or Repair • Opening a Car Door into another Vehicle or Stationary Object: $1,500-2,500 or actual amount will be billed per the Repair cost and period out of service for the vehicle. The repair cost will be applicable for the damage made to the vehicle hired and the other vehicle.

Adept Limo Service has the right and obligation to change or upgrade a vehicle request to meet a client’s reservation needs at no extra charge to the client if found necessary.

Alcohol consumption by persons under the age of 21 is strictly prohibited in the vehicle, Adept Limo Service reserves the right to refuse service to persons that appear to be under the influence of drugs and or unable to care for oneself or are objectionable to another passenger. No person may use any illegal narcotics or controlled substances in the vehicle. In the event of underage alcohol consumption or illegal drug use, the service will be terminated immediately and without refund. Client shall be responsible and shall pay for all fines and penalties assessed by state and/or local authorities because of the violation of any law by the client. Drug use in the vehicle is prohibited by law. All contraband and items considered weapons are strictly prohibited in the vehicle. Adept Limo Service reserves the right to inspect all belongings of minors for alcohol and contraband. Smoking of any kind not allowed in any of our vehicles. Any fines that Adept Limo Service is charged due to the actions of Client will be charged to the credit card of Client on file. These include but are not limited to fines related to underage drinking, over capacity, jumping on top of the vehicle, and throwing trash/littering out of the vehicle. Client is also responsible and will be charged for any parking fees and toll fees incurred during the transporting of Client.

Adept Limo Service reserves the right to terminate any reservation without refunding the fee if the Adept Limo Service feel that the client is putting Adept Limo Service, the vehicle in danger of injury. Similarly, if the clints or the party representing the client has the possession of any unlawful substances, the service will be terminated immediately and charged the full fee of the reservation without any exception. Adept Limo Service has the right to terminate service for any form of abuse, behavior deemed inappropriate, or reservations terms breach, without refund. In case of misconduct, drug use, or any other violation of this reservation by Client or members of Clients party, or if Driver is or feels threatened or otherwise deems the party unruly or endangering the safe operation of the vehicle. Driver has the right to terminate this reservation without any refunds and drop passengers off at the nearest safe location. This is meant for the safety of our company and Client.

Any charges during the ride, including, but not limited to road tolls, parking, airport fees and luggage carts will be added to the final invoice. There may be a surcharge in service so that we may create an incentive for our chauffeurs to be available during these times.
• New Years Eve                       • Independence Day                       • Thanksgiving
• New Years Day                       • Labor Day                                           • Memorial Day
• Christmas. E.t.c

Adept Limo Service accepts Visa, MasterCard, Discover, and American Express. All agreed charges and gratuities will be billed to your credit card. Credit Cards are charged after the service is provided unless otherwise stated for special occasions or events.

Adept Limo Service is not responsible for items that are lost or left in the vehicle and/or damaged. In case of items left in the vehicle, Adept Limo Service reserves the right to charge a delivery fee for returning the items if found. In such a case, Adept Limo Service will charge the normal vehicle reservation rates applicable to the routes plus 20% additional chauffeur gratuity and any other applicable taxes, tolls and fuel fees.

Adept Limo Service requires that all changes to the reservation be received by phone at least 2 hours before pickup time. If, due to some reason, a change requested in the reservation cannot be accepted or made and results in a cancellation of the reservation, the cliens will be charged a full fare including gratuity for the trip. Changes cannot be made with our Chauffeurs. All changes must be made with a Customer Service Representative by calling 346-316-0477. We do not monitor private jets. If Passenger requested stops off route for point-to-point reservations, charges will revert to Adept Limo Service hourly rate. Drivers cannot exceed the number of passengers allowed in each vehicle. This violates state law and against our insurance guidelines.

You may cancel your reservation(s) prior to reservation time to avoid a cancellation fee. Cancellation fee waiver depends on the vehicle types. For some vehicle types, advance deposit is necessary. Please note that all deposits are non-refundable. Adept Limo Service accepts cancellations only by phone only at 346-316-0477. If you want to cancel Sedan / SUV reservation, you are required to inform us at least 4 hours prior to the scheduled pickup time to avoid charges. If the Client attempts to cancel the reservation, after pickup has occurred, Adept Limo Service is authorized to charge the credit card of Client on file the remaining balance in full. Failure to contact Adept Limo Service to cancel your reservation or no cancellation call received in in 4 hours, will result in full payment charged including gratuity. If at any time the chauffeur feels threatened or detects potential danger to himself or other passengers in the vehicle, he or she may cancel the ride without refund. We are not responsible for any goods of value left in any of our vehicles. All items brought and stored inside the vehicle are done so at the discretion of their rightful owner.

Adept Limo Service reserves the right to terminate any reservation without refunding the fee if the Adept Limo Service feel that the client is putting Adept Limo Service, the vehicle in danger of injury. Similarly, if the clints or the party representing the client has the possession of any unlawful substances, the service will be terminated immediately and charged the full fee of the reservation without any exception. Adept Limo Service has the right to terminate service for any form of abuse, behavior deemed inappropriate, or reservations terms breach, without refund. In case of misconduct, drug use, or any other violation of this reservation by Client or members of Clients party, or if Driver is or feels threatened or otherwise deems the party unruly or endangering the safe operation of the vehicle. Driver has the right to terminate this reservation without any refunds and drop passengers off at the nearest safe location. This is meant for the safety of our company and Client.

You’ll get automated email/texts with the chauffeur’s name, phone number, car information, and license plate number.
• Departures/Point-to-Point After your specified pick-up time, we have a 15-minute grace period. After the 15th minute of the chauffeur waiting, a per minute waiting cost equal to the hourly rate of the car divided by 60 will be charged.
• Arrivals at the airport Adept Limo Service provides one hour wait time which includes 30 minutes courtesy wait time and 30 minutes paid wait time on all Airport Arrival Transfer. If you do not show up and meet your Chauffeur or we receive no call within 30 minutes of your arrivals, it may be considered a “no-show” and Adept Limo Service may charge the fees in full for the reservation. After your arrivals, we have a 30-minute courtesy period. After the 30 minutes of the chauffeur waiting, a per minute price equal to the hourly rate of the car divided by 60 will be charged.
• Stoppages During the Trip A minimum cost of $20 will be charged for any requested stoppage. This may increase depending on the length and location of the stop. If there are multiple stops, the journey will be converted to an hourly reservation with a minimum commitment of 3 hours.

• Adept Limo Service will not be responsible for injuries due to physical altercations between passengers or due to intoxication.
• Our Chauffeurs or drivers are not allowed to exceed the maximum seat capacity of passengers in vehicles. As this violates state law and is against our insurance guidelines, we do not allow passengers more than allowed capacity.
• Every vehicle client hire may possibly have mileage restrictions.
• Point-to-point services in our limos may be available on weekend evenings based at our discretion.
• Adept Limo Service is not responsible for service delay due to the situations beyond our control. These may include traffic congestion, road conditions, vehicle malfunctions and bad weather.